Mitchells Estate Agents (“we”, “us”, “our”) sends service and marketing messages to customers by Rich Communication Services (RCS) and, where RCS is not supported by a handset or network, by SMS. These terms explain what messages we send, the basis on which we send them, and how you can stop or manage them. They apply alongside our Privacy Policy and our website terms.
Mitchells Estate Agents is an independent estate agency registered in the United Kingdom, with its registered office at 8-10 Old Milton Road, New Milton, BH25 6DT. You can contact us using the details shown on our website or by visiting any of our offices.
Our messaging services are delivered with the assistance of a technology provider acting on our behalf. The decision to send you a message, and the content of that message, is always ours.
We may send you messages relating to:
[Sales activity] — [e.g. valuation appointments, viewing confirmations, offers and feedback]
[Service updates] — [e.g. appointment reminders, progress updates on your sale, purchase or management instruction]
[Occasional marketing messages] — [e.g. news, guides and offers] — only where you have consented to marketing contact
Message frequency varies depending on your dealings with us. There is no fixed schedule. If you have an active transaction (for example, a sale, purchase or management instruction), you may receive messages more often while that transaction is in progress.
Service messages (appointment confirmations, reminders, transaction updates, safety information) are sent because they are necessary to provide the services you have asked us for, or to meet our legal obligations.
Marketing messages are sent only where you have given us your consent, or where the law otherwise permits us to contact you. You can withdraw consent at any time (see section 4).
Your consent to receive service messages about a transaction is separate from your consent to receive marketing messages. Stopping one does not automatically stop the other; each opt-out instruction is handled on its own terms.
Marketing messages: reply STOP to any message you receive. We will stop marketing messages to that number as soon as reasonably practicable and confirm the opt-out.
Service messages about an active transaction: reply STOP to any message, or contact us directly at [email address]. Because these messages relate to a service you have asked us to provide, stopping them may mean we contact you by other means (telephone, email or post) to keep your transaction moving. If you prefer no contact at all, please tell us and we will agree the practical arrangements with you.
HELP: reply HELP to any message to receive our contact details and a summary of how to stop messages.
Opt-outs are free. You will not be charged by us for stopping messages. Your mobile network’s standard charges for sending a message may apply.
We do not charge you for receiving our messages. Reading an RCS message uses a small amount of mobile data. If your handset or network does not support RCS, we will send the message as an ordinary SMS where the service allows, and the message may appear in plainer formatting.
Our Privacy Policy explains what personal data we collect, why we collect it, how long we keep it, who we share it with and how you can exercise your rights under UK data protection law, including the right to object to direct marketing at any time. Our messaging provider processes message data on our behalf and under our instructions only.
We prepare our messages carefully, but we do not guarantee that every message will be accurate, complete or delivered on time. Delivery depends on mobile networks and handset capability, which are outside our control. Message times and dates shown on your handset are indicative.
If you have a question about a message you have received, or a complaint, please contact us at [email address] or on [telephone number]. Our full complaints procedure is available at [complaints procedure]. You may also be able to refer a complaint to [the customer’s redress scheme, e.g. the Property Ombudsman].
We may update these terms from time to time. The current version will always be available on this page. Significant changes that affect how we contact you will be reflected in the messages we send.
Last updated: [14.10.2026]
